Refund policy

Effective Date: May 5, 2026

At customsaints, we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return under the conditions outlined below.

Return Period

You have 14 days from the date of delivery to initiate a return request.

Eligibility for Returns

To be eligible for a return and refund:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase or order number is required

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved:

  • You will receive a refund of 47% of the original purchase price
  • This amount reflects deductions for shipping, handling, and fulfillment costs

How to Initiate a Return

To start a return, please contact us with your order details at:

Email: Support@customsaints.com

Our support team will guide you through the return process.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service to ensure safe delivery

Refund Timeline

After your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within a few business days, depending on your original payment method

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, worn, or damaged after delivery
  • Items not returned in their original condition and packaging

Changes to This Policy

customsaints reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions about this policy, please contact us at:

Email: Support@customsaints.com

Thank you for shopping with customsaints. We appreciate your trust and strive to provide a smooth and transparent shopping experience.